Privacy is important to us

At Custom Portrait Studio, operated by SAVIFAM LLC, we are committed to protecting your personal information and being transparent about how we collect, use, store and protect your data.


Who is responsible for processing your data?

Company: SAVIFAM LLC

Address:
1704 Llano St Ste B 1625
Santa Fe, NM 87505
United States

Email: hello@customportraitstudio.com


What personal data do we collect?

Depending on your interaction with our website, we may collect:

  • Name
  • Email address
  • Billing information
  • Order details
  • Uploaded photographs
  • Communications with our support team
  • Technical information collected through cookies and analytics

Why do we process your personal data?

We process your information in order to:

  • Process and deliver your portrait order.
  • Receive and manage payments.
  • Communicate with you regarding your order.
  • Create your personalized artwork.
  • Improve our website and customer experience.
  • Comply with legal and accounting obligations.
  • Send marketing communications only if you have expressly consented.

Uploaded photographs

The photographs you upload are used exclusively to create the personalized portrait you have purchased.

They are only accessible to authorized personnel involved in producing your order and are never sold or shared for advertising purposes.

Uploaded photographs are retained for 30 days after the order has been delivered, after which they are permanently deleted unless a longer retention period is required by law or requested by the customer.


Artificial Intelligence

Some stages of the creative process may involve the use of AI-assisted tools under human supervision.

These tools are used solely to assist the artistic creation of your personalized portrait. Final artwork is always reviewed and completed by our creative team before delivery.


Legal basis for processing

We process your personal data based on:

  • Performance of a contract (processing and delivering your order).
  • Your consent (marketing communications and optional cookies).
  • Compliance with legal obligations.
  • Our legitimate interest in maintaining and improving our services.

Who may receive your data?

To provide our services, we may share information with trusted third-party providers including:

  • Hostinger (website hosting)
  • WordPress
  • WooCommerce
  • Elementor
  • Stripe (payment processing)
  • PayPal (payment processing)
  • Google Analytics (website analytics)
  • Email service providers used for transactional communications

These providers only process data necessary to perform their services and are subject to their own privacy obligations.


International data transfers

As SAVIFAM LLC is a United States company and some of our service providers operate internationally, your personal information may be processed or stored outside your country of residence.

Where applicable, such transfers are carried out using the safeguards required under applicable data protection laws.


How long do we keep your data?

Personal information is retained for as long as necessary to:

  • Complete your order.
  • Comply with legal obligations.
  • Resolve disputes.
  • Enforce our agreements.

Uploaded photographs are normally deleted 30 days after delivery.


Your rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data.
  • Correct inaccurate information.
  • Request deletion of your data.
  • Restrict processing.
  • Object to processing.
  • Withdraw consent where processing is based on consent.

Requests can be made by emailing:

hello@customportraitstudio.com


Cookie Policy

What are cookies?

Cookies are small text files stored on your device that help the website function correctly, improve performance, remember your preferences and analyze website traffic.


Cookies we use

This website may use cookies from the following services:

  • WordPress
  • WooCommerce
  • Elementor
  • Complianz (cookie consent management)
  • Google Analytics 4
  • Stripe
  • PayPal

These cookies may be necessary for:

  • Remembering shopping cart contents.
  • Processing payments.
  • Managing user sessions.
  • Remembering cookie preferences.
  • Measuring website traffic and performance.
  • Improving website functionality.

Google Analytics

We use Google Analytics 4 to understand how visitors interact with our website.

Google Analytics collects anonymized information such as:

  • Pages visited
  • Device type
  • Browser
  • Approximate location
  • Time spent on pages

This information helps us improve the website and user experience.


Managing cookies

You may accept or reject non-essential cookies through our cookie banner.

You can also manage cookies through your browser settings.

Please note that disabling certain cookies may affect the proper functioning of some parts of the website.


Contact

If you have any questions regarding this Privacy Policy or Cookie Policy, please contact:

SAVIFAM LLC
1704 Llano St Ste B 1625
Santa Fe, NM 87505
United States

Email: hello@customportraitstudio.com

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